This tutorial describes how to set up HostPapa’s Basic or Advanced email on your iPhone or iPad.
Please note that if you have not already done so, you will first need to configure and activate your HostPapa email service.
NOTE: For this tutorial, we will use email@example.com as our test email account. You will need to change some of the settings to match your setup.
On your Apple device’s home screen, go to Settings, then Mail.
Next, click on Accounts.
Choose Add Account, then choose Other as the account type.
In the New Account screen, enter your own email account’s details, including your name (instead of HostPapa), email address, password, and desired account description, then choose Next.
The mail application will try to find the email settings and finish your account setup automatically.
If Mail finds your email settings, choose Done to complete your account setup.
If the mail application can’t find your account settings, choose Next to continue the manual setup process.
Enter all the required information as shown below, adjusting the settings for your account.
NOTE: The username is always the full email address you are setting up.
Clicking Add Account will then give you a confirmation notice that the account has been set up successfully.
Advanced Settings – Failed to Connect
If the confirmation fails, check to make sure that the port numbers were set up successfully.
If you are using any settings to automatically manage the connection settings, your iOS device may change port numbers without notifying you. This can break your connection to the HostPapa servers. If you notice this in the future, check your port numbers using these same steps.
On the account settings page (Home -> Settings -> Mail -> Accounts -> Account Name), tap on the Outgoing Mail Server name directly to check its port settings.
The outgoing port is always the same for HostPapa Basic/Advanced email accounts: 465.
Choose Done to go back to the account settings page.
Next, check the incoming port number. At the bottom of the Account page, choose the Advanced option.
Ensure that Use SSL is toggled on (green).
If using an IMAP connection, Server Port should be 993.
If using a POP connection, Server Port should be 995.
Go back to the Account page and your account should now connect without issue.
Default Email Account Settings (Basic and Advanced Email)
Secure SSL/TLS Settings (Recommended)
|Username:||Use the full email you are setting up.|
|Password:||Use the email account’s password.|
|IMAP, POP3, and SMTP require authentication.|
If you need help with your HostPapa account, please open a support ticket from your dashboard.