How to set up email using Outlook

This is the information you will need to use when setting up your email accounts on personal computers. We strongly recommend that you watch our instructional “Email Tutorial” videos located at: /tutorials/tutorials-email.shtml

These tutorials will provide you with in-depth information about how to set up email on a variety of programs you can install on your computer. There are some settings that you will need regardless of the email program you use.

  • Incoming Mail Server (POP3): mail.YOUR_DOMAIN.com
  • Outgoing Mail Server (SMTP): mail.YOUR_DOMAIN.com

Please replace YOUR_DOMAIN with your actual domain name you are using for your email.

  • Username is the full email address including the @your_domain.com
  • Password is the password you set when you created address in the Email Accounts section of your cPanel.

Secure Password Authentication (SPA) should be off, assuming your email program even offers it.

The outgoing server requires authentication. It should use the same username and password as the incoming server (above). Some email programs will give you an option to automatically use the incoming server’s authentication, while other programs will require you to enter the username and password manually.

The outgoing server (SMTP) port should be 587(or 26). If you keep the default value of 25, you may find there are large stretches of time where your email will fail to send. Your incoming server port number does not need to be changed from the default value.

Email programs can be set up to automatically check the mail server for new email at regular intervals. We recommend at least five minutes between checks. If you have more than one email account on the server, you should consider a longer interval. If your email program makes too many calls to the server, you may be locked out of sending and receiving e-mails for up to an hour.

Some side notes on email set up:
Some users who are using ADSL High Speed Access may need to use the SMTP outgoing server from their Internet Service Provider (ISP), as their service is set up to use their servers for all outbound emails. Please consult with your ISP if you are still having issues with outgoing email after following these detailed instructions.

Before you can connect an email program on your computer to a HostPapa web server, you must create an email account in cPanel. For more information on how to do that, please read this article:
https://www.hostpapa.sg/knowledgebase/kb/making-adding-a-new-email-address/

This article is also available in: French

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