What to do if you have trouble connecting to your email account

A lack of email connectivity can be caused by a wide range of issues, from a simple Wi-Fi disconnection at home to a more complex server configuration problem. If you’re having trouble connecting to email, check out the following Knowledge Base articles to see if you can diagnose the issue before contacting HostPapa Support. Most of the time, common issues can be resolved quickly. 

Check your email client configuration

Verify your ISP isn’t blocking Wi-Fi access

Some internet service providers (ISPs), particularly those operating public Wi-Fi hotspots, deliberately block the ports used for email access, reducing their security risk. Use the following guides to diagnose port blocking issues:

If you’re still unable to connect to your email after following these troubleshooting guides, contact HostPapa Support and provide your email address and current public IP address. You can find out your public IP address by visiting https://www.whatismyip.com/.

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